Returns & Refunds Policy

At AULO, we want you to be confident in your purchase. If you are not completely satisfied, you may request a return subject to the terms below.

Returns

We have a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be returned in its original packaging with all accessories, manuals, and components included.
• Be accompanied by proof of purchase.

To initiate a return, please contact us at info@aulo.co.nz. Returns must be approved before being sent back. Items returned without prior authorization may not be accepted.

Returns should be sent to:

AULO Returns
78 Portia Street, Stratford Taranaki ,4332

Restocking Fee

Approved returns for change of mind, incorrect ordering, or no longer wanting the product will incur a 20% restocking fee, which will be deducted from the refund amount.

The original shipping costs are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a product fault, damage, or an error on our part.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged during transit, or if you receive the wrong item, contact us immediately at info@aulo.co.nz so we can assess the issue and arrange a replacement, repair, or refund where applicable.

No restocking fee will apply to returns resulting from a verified product fault, damage, or our error.

Non-Returnable Items

We cannot accept returns for:

• Products that have been installed, used, modified, or damaged after delivery.
• Custom-made, special-order, or personalized products.
• Clearance, sale, or discontinued items.
• Gift cards.

If you are unsure whether your item qualifies for return, please contact us before purchasing.

Exchanges

If you wish to exchange an item, the quickest option is to return the original item (subject to approval) and place a new order once the return has been processed.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

Any applicable 20% restocking fee and non-refundable shipping charges will be deducted from the refund amount.

If more than 15 business days have passed since your refund was approved, please contact us at info@aulo.co.nz.